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terms and conditions

Website terms and conditions

Email Disclaimer

This email and any attachments thereto may contain confidential and/or privileged information and is intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error, please notify the sender immediately by reply email and delete this message from your system. Unauthorized access, disclosure, copying, or distribution of the information contained in this email is prohibited and may be unlawful.


Please note that while we make every effort to ensure the accuracy and completeness of the information contained in this email, we cannot guarantee that it is free from errors or omissions. The recipient should verify any information before relying on it, as we are not responsible for any loss or damage that may arise from the use of this email or its contents.


Additionally, although this email and any attachments are believed to be free of viruses or other harmful components, the recipient is responsible for ensuring that it is free from such threats. We do not accept liability for any damage caused by any means or methods transmitted by this email.


Any quote or proposal provided in this email or any attachments, once accepted by you in writing, electronically, or via email, shall be deemed legally binding and enforceable. By accepting such a quote or proposal, you agree to be bound by the terms and conditions therein.


All our terms and conditions can be viewed at Terms and Conditions | Sautech


By communicating with us via email, you consent to the risks associated with electronic communication, including the possibility of delays, errors, and interception by unauthorized parties.


Any views or opinions expressed in this email are solely those of the author and do not necessarily represent those of the company

Quotes

Acceptance of Quotes:  

  1. Any quote provided by Sautech (PTY) Ltd becomes a legally binding agreement once accepted by the client via email, WhatsApp, other messaging platforms, telephonically, or by signing.
  2. Payment terms, service scope, and specific conditions are outlined in the quote. Payment must be made within the agreed timeframe.
  3. All services, pricing and availability is subjected to our Terms and Conditions, which can be found athttps://www.sautech.net/termsandconditions 
  4. Acceptance of Quotes: By accepting a quote from our company, you agree to the terms therein. Acceptance can be communicated via email, WhatsApp, other messaging platforms, telephonically, or by signing the quote.
  5. Binding Agreement: Once accepted through any of the mentioned methods, the quote becomes a legally binding agreement between you and the company.
  6. Payment and Services: Payment terms and service details are outlined in the quote and must be adhered to upon acceptance or alternative the details of the relevant can be found under Terms and Conditions | Sautech invoice Section

*Prices are valid for a period of (3) calendar days from quotation dated

*Prices and product availability may change without notice

*All quotes exclude labour, unless otherwise specified

*Any items ordered by C.O.D clients must be paid for in fill and proof of payment received before the order will officially be placed

*All software is non-refundable, creditable or exchangeable after ordered

*All hardware products carry a standard 1 (one) year supplier warranty, unless otherwise specified

*Laptop Batteries and Chargers carry a 3 months warranty

Amendments: We reserve the right to amend these terms, which will be communicated to you.

Invoices

  1. Payment Terms: Payment is due within 30 days from the invoice date unless otherwise agreed in writing or stated in the accepted quotation or proposal.
  2. Ownership and Goods Retrieval: All goods remain the property of Sautech (PTY) Ltd until fully paid. We reserve the right to retrieve goods if payment is not made in full or if any payment is missed for more than 60 days without an accepted payment arrangement.
  3. Returns Policy: We do not accept any returns or provide credit if goods are received after 48 hours from the delivery date. Goods cannot be returned if they have been opened, damaged, or used.
  4. Debit Orders: Missed debit orders incur a R250 penalty per occurrence. We reserve the right to debit your account at any time during the month if a debit order fails.
  5. Service Suspension: Services may be suspended or terminated if payment is not received, or if a payment plan is not accepted in writing. Payment must be made within the agreed timeframe.
  6. Cancellation Policy: Written notice of cancellation must be provided 30 days in advance. The client is responsible for paying the last submitted invoice plus one additional invoice. Agreements automatically renew for 12 months unless canceled within the initial agreement period.
  7. Warranties: Warranties are zero unless otherwise stated in the accepted quote.
  8. Fees and Exchange Rates: Fees are subject to adjustment based on the USD to ZAR exchange rate. We reserve the right to amend fees for monthly invoices at our discretion.
  9. Application of Payments: Any received funds will be credited starting with the oldest outstanding invoice.
  10. Invoice Disputes: If no dispute is submitted within 7 days of receiving the invoice, Sautech (PTY) Ltd deems the invoice items accepted and correct.
  11. Errors and Omissions Excepted (E&OE): All terms are subject to change and errors or omissions excepted.
  12. Alteration of Terms: We may alter these terms and conditions without notification

*All Clients fall under Sautech’s SLA Agreement

*All Support & Services are subject to Sautech's Standard terms and Conditions

Finance / Rentals:
Finance Terms and Definitions

  1. All payments outlined in this agreement are to be made in three consecutive, equal installments.
  2. Software Licensing: All software licenses associated with this agreement will become the property of the client upon completion of this agreement. Licenses cannot be transferred between machines.
  3. Ownership: All items covered by this agreement will remain the property of Sautech until the agreement is fulfilled, at which point ownership will transfer to the Client.
  4. Insurance: The Client agrees to fully and comprehensively insure all items specified in this agreement throughout its duration under the Client's current insurance policy. Sautech reserves the right to request proof of this insurance at its sole discretion.
  5. Cancellation: This agreement cannot be terminated before the cancellation date specified under "Contract Duration."
  6. Default: If the Client fails to make any payment on time, they will be considered in default. In this case, Sautech reserves the right to demand immediate payment of the entire remaining unpaid balance of the loan without further notice. If the full amount of the loan is not paid by the final payment due date, Sautech will charge the Client interest on the unpaid balance at a rate of 15% per annum.
Replacement / Loss / Damage Policy

In the event that any items or assets covered by this agreement are damaged, lost, or stolen, the Client agrees to:

  1. Replace the items according to industry standards at the time of loss, with either the same or newer models as listed in this agreement.
  2. Notify Sautech immediately of the event or incident.
  3. Report the incident to the South African Police Service (SAPS) if necessary.
  4. Obtain approval from Sautech for the proposed replacement items.